Delivery Information
UPDATE 08:55 13th December 2022
PLEASE NOTE THAT DELAYS WITHIN THE POSTAL SYSTEM DUE TO STRIKE ACTION IS CAUSING DELAYS OF UP TO AN ADDITIONAL 48 HOURS WITH DPD TO DELIVER MEDIUM & LARGE PARCEL SIZES WITHIN CERTAIN POSTCODE AREAS OF THE UK. WE APOLOGISE FOR ANY INCONVENIENCE THIS MAY CAUSE.
Delivery charges as of 31st August 2022 17:00
As part of the service provided by our couriers, customers will be given a one-hour delivery window via SMS (where provided) or email allowing your parcel to be tracked closely.
You can specify delivery instructions for the courier during the checkout process; however, due to measures beyond our control, we cannot guarantee that all specified delivery instructions will be carried out by our couriers.
| Region | Delivery Postcode areas | Delivery timeframe | Delivery Charge | |||||
| Exc VAT | Inc VAT | |||||||
| England, Scottish mainland and Wales | All UK postcode areas excluding, GE, JY and those listed below | Next business day* | £7.95 | £9.54 | ||||
| Isle of Man | IM | 2-5 business days | £22.00 | £26.40 | ||||
| Isles of Scilly | TR21-TR25 | 2-5 business days | £22.00 | £26.40 | ||||
| Scottish Highlands |
| 2-5 business days | £22.00 | £26.40 | ||||
| Scottish Islands |
| 2-5 business days | £22.00 | £26.40 | ||||
* Orders placed before 1pm during Arada business are sent as a next business day delivery.
Save on delivery charges
You can save on the cost of delivery if you don't need the speed or convenience of a home delivery. Contact your local UK Arada retailer to order your items for in-store collection, or if you live locally to our Axminster factory, consider using our free 'Click and Collect' service instead.
Channel Islands
We cannot take orders via this website for orders purchased for delivery to The Channel Islands (all ie JE and GY postcodes).
We recommend that you could in the first instance contact our retail partner based in Jersey ,VLJ Ltd.
VLJ Ltd is an Arada retailer and can also help with other enquiries related to Arada stoves and spares.
VLJ Ltd, The Showroom, Unit 1, Cheraleen, La Rue de L’Olive, St. Mary, Jersey JE3 3BJ.
Telephone: 01534 483921
www.vljfireplaces.co.uk
Email: vljfireplaces@gmail.com
Otherwise, please contact our Sales team on 01297 632051.
Northern Ireland and Republic of Ireland
We cannot take orders via this website for orders purchased for delivery to Northern Ireland and Republic of Ireland.
We recommend that you contact our partner Micon Distribution Ltd who can direct you to your nearest Arada spares retailer.
Micon Distribution LTD, 1A Hallstown Road, Upper Ballinderry, Lisburn, Northern Ireland, BT28 2NE
Telephone: +44 (0)28 9262 0880
www.micon-dist.com
Email: sales@micon-dist.com
France
We cannot take orders via this website for delivery to France.
Please contact our partner Flamme House:
Flamme House
11 BIS, Avenue Du Maréchal Joffre, 77470 TRILPORT, France.,
Telephone : +33 (0)6 10 02 21 38
E-mail : commandes.flammehouse@gmail.com
Europe and International
We cannot take orders via this website for delivery to the rest of Europe or Internationally.
Please call our sales team on +44 (0)1297 632051 to discuss your requirements.
Alternatively, please find an authorised Arada retailer on our Worldwide Stockists web page.
‘Click and Collect’
For information on our 'Click & Collect' service please click here.
