Interruption to service
Following Government instructions on 23rd March 2020 we will be offering a limited despatch service, taking place once a week each Wednesday until further notice.
Spares will continue to be shipped on a Next Day service and Stoves on a 48hr service until further notice.
We apologise for this interruption to our service but it is critical we take the necessary actions to keep our staff, customers and wider communities safe in these uncertain times.
Delivery Information
Delivery charges as of 29th August 2019 17:00
As part of the service provided by our couriers, customers will be given a one-hour delivery window via SMS (where provided) or email allowing your parcel to be tracked closely.
You can specify delivery instructions for the courier during the checkout process; however, due to measures beyond our control, we cannot guarantee that all specified delivery instructions will be carried out by our couriers.
| Region | Delivery Postcode areas | Delivery timeframe | Delivery Charge | |||||
| Exc VAT | Inc VAT | |||||||
| England, Wales and Scotland | All UK postcode areas excluding, GE, JY and those listed below | Next business day* | £6.00 | £7.20 | ||||
| Isle of Man | IM | 2-5 business days | £19.20 | £23.04 | ||||
| Isles of Scilly | TR21-TR25 | 2-5 business days | £19.20 | £23.04 | ||||
| Scottish Highlands |
| 2-5 business days | £14.60 | £17.52 | ||||
| Scottish Islands |
| 2-5 business days | £14.60 | £17.52 | ||||
* Orders placed before 3pm during Arada business are sent as a next business day delivery.
Channel Islands
We cannot take orders via this website for orders purchased for delivery to The Channel Islands (all ie JE and GY postcodes).
We recommend that you could in the first instance contact our retail partner based in Jersey ,VLJ Ltd.
VLJ Ltd is an Arada retailer and can also help with other enquiries related to Arada stoves and spares.
VLJ Ltd, The Showroom, Unit 1, Cheraleen, La Rue de L’Olive, St. Mary, Jersey JE3 3BJ.
Telephone: 01534 483921
www.vljfireplaces.co.uk
Email: vljfireplaces@gmail.com
Otherwise, please contact our Sales team on 01297 632051.
Northern Ireland and Republic of Ireland
We cannot take orders via this website for orders purchased for delivery to Northern Ireland and Republic of Ireland.
We recommend that you contact our partner Micon Distribution Ltd who can direct you to your nearest Arada spares retailer.
Micon Distribution LTD, 1A Hallstown Road, Upper Ballinderry, Lisburn, Northern Ireland, BT28 2NE
Telephone: +44 (0)28 9262 0880
www.micon-dist.com
Email: sales@micon-dist.com
France
We cannot take orders via this website for delivery to France.
Please contact our partner IDS:
IDS(INTERNATIONAL DEVELOPPEMENT SOCIETE)
Z.A. LES PLATANES, 16 RUE LOUIS FOURNIER, 77100 MEAUX, France.,
Telephone : +33 (0)6 10 02 21 38
E-mail : ids.77@free.fr
Europe and International
We cannot take orders via this website for delivery to the rest of Europe or Internationally.
Please call our sales team on +44 (0)1297 632051 to discuss your requirements.
Alternatively, please find an authorised Arada retailer on our Worldwide Stockists web page.
‘Click and Collect’
Please note: Following the current Government advice at this time our Click and Collect facility is no longer available until further notice.
