Arada Limited ("we", "us", "our") is committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
This policy applies to information we collect when you choose to use this website.
For the purposes of the General Data Protection Regulation (the “Legislation”, ”GDPR”), the data controller is Arada Limited, The Fireworks, Weycroft Avenue, Axminster, Devon, EX13 5HU.
We may collect, store and use the following kinds of personal information about you:
A cookie is a small text file which is placed on your computer (or other electronic web browsing device) when you visit a website. The cookie consists of information sent by a web server to a web browser, and stored by the browser.
|Essential to website for purpose of remembering user between web pages, and remember the contents of your basket This enables the web server to identify and track the web browser.
|Maximum of 2 hours or until browser window closure (end of session)
|Essential for remembering user preference for permitting use of non-essential cookies. Default setting is ‘deny’
Some cookies are not essential to the operation of the site and last until they reach their intended expiry date or they are deleted from your computer (or electronic web browsing device).
Persistent cookies enable our website to recognise you when you visit. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
|phplive_vid, phplive_vis_token*, phplive_vname phplive_vemail
|Temporarily stores the visitor's name, the visitor's email address, and the visitor's session string (automatically generated by the system)
|Until browser window closure (end of session)
|Used to track the number of times visitor has been to site
|Up to 2 years
|__utmb, __utmc, __utmt
|Used to track the how long visitor has been on the site
|Until browser window closure (end of session)
|Used to track where (which site) the visitor came from
|Up to 90 days
When a user uses the live chat facility with our sales team, the live chat software installs several cookies. The user must agree to the terms and conditions supplied which informs that any personal data or other information volunteer will be shared with Arada and no other. The data is used to inform the nature of the communication between the user and Arada and is not logged for any other purpose.
Where permitted by the user, this site uses Google Analytics, a web analytics service provided by Google.
Google stores the collected information on servers in the United States which may be transferred to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Data supplied to Google is anonymised.
The European Commission has determined that certain countries outside of the European Economic Area (EEA) adequately protect personal data. You can review current European Commission adequacy decisions here. To transfer data from the EEA to other countries, such as the United States, Google complies with legal frameworks that establish an equivalent level of protection with EU law.
In the interest of legitimate business interest, Arada employs the following third parties who provide the following services:
We may use your personal information to:
We will not provide your personal information to any third parties for the purpose of direct marketing.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store any personal information you provide on our secure password and firewall protected servers. Our website uses SSL to encrypt data transferred between your browser and our servers.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to this website).
Our website is securely hosted by Solweb, a GDPR-compliant third party in the UK.
We store your name, email address, and any other personal data, for example telephone number, postal address, or miscellaneous text that you volunteer via the website’s contact form on a secure password-protected server hosted in the UK.
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymise your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Data that is volunteered received via our website contact form is securely held for up to 30 days or as long as is necessary to process any request for the purpose of a legitimate business interest.
Data that is submitted when an order is placed via the website will be securely held for up to 8 years for the purpose of a legitimate business interest of holding records for tax purposes.
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure it is accurate and kept up to date. If you wish to do this, please email to firstname.lastname@example.org or write to, Arada Limited, The Fireworks, Weycroft Avenue, Axminster, Devon, EX13 5HU for the attention of Data Protection Lead.
We will not process your personal information for marketing purposes at any time.
Visit www.getsafeonline.org, for advice on how to protect your information and your computers/other web-connected devices against fraud, identity theft, viruses and other online problems.
Date of last revision: 25 May 2018